The pin is sitting on a default coordinate. It happens when a location arrives without usable coordinates, usually through a bulk import, and the address could not be matched to a real place: an abbreviation, a missing country, a typo in the postcode.
The location itself is fine. Only its position is wrong, and there are three ways to fix it.
Fix 1: Correct the address and look it up again
Open the location under Locations, check the address fields, and fix what is off. Then click Find address on the map below the map. Nine times in ten the address was the problem, so this is the fix that also stops it happening again on the next import.
Fix 2: Paste the coordinates
Open Google Maps, right-click the exact spot, and click the numbers at the top of the popup: that copies them. Back in the app, click Set coordinates above the map, paste them in the format "latitude, longitude", and confirm.
If the app tells you the coordinates are wrong, take it seriously: swapped coordinates are the other common way a pin ends up in a strange country.
Fix 3: Drag the pin
Move the pin on the map to where the store is and save. This is the quickest route when you know the spot by eye but the address is genuinely awkward, like a unit inside a retail park.
If it happened to many at once
Fixing a hundred by hand is not the answer. Export your locations, correct the addresses in the spreadsheet, and import them back, or add latitude and longitude columns to the file so nothing has to be looked up at all. A file that carries coordinates imports faster too.
Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.